A: We help individuals and businesses in Ghana source products from China, handle shipping (by air or sea), clear customs, and deliver straight to your doorstep.
Frequently Asked Questions
Got questions? We’ve got answers.
Everything you need to know about sourcing, shipping, and delivery from China to Ghana.
About Our Services
Q: Do I need to find the supplier myself?
A: No, you don’t have to. Just tell us what you’re looking for, and we’ll help source trusted suppliers and negotiate prices for you. You can also send us a product link or photo.
Q: Can I request a specific product or brand?
A: Yes! If you have a specific item, supplier, or brand in mind, send us the link or details and we’ll take it from there.
Shipping & Delivery
Q: How long does shipping take?
A:
Air Cargo: 5–12 business days
Sea Freight: 25–45 days depending on the shipment schedule and port clearance.
Q: Can you deliver outside Accra?
A: Yes, we offer nationwide delivery across Ghana — from Kumasi and Takoradi to Tamale and other regions.
Q: Can I track my shipment?
A: Yes, we provide tracking updates at every major step. You’ll be notified when your goods are in transit and out for delivery.
Q: Do I need to clear customs myself?
A: No. We handle all customs clearance, duties, and paperwork for you.
Pricing & Payment
Q: How do you charge for your service?
A: We provide a transparent, all-inclusive quote that covers product cost, shipping, customs fees, and delivery. No hidden charges.
Q: What payment methods do you accept?
A: We accept Mobile Money, Bank Transfer, and other secure methods. Details will be provided with your invoice.
Q: Is there a minimum order amount?
A: There’s no strict minimum, but air cargo is ideal for smaller items, and sea freight is more cost-effective for bulk orders or heavy goods.
Orders & Support
Q: What happens if my goods are damaged or don’t arrive?
A: We inspect products before shipping and work only with trusted suppliers. If issues arise, we’ll work to resolve them directly and ensure you’re taken care of.
Q: Can I cancel an order after payment?
A: Orders can’t be canceled once the product has been purchased from the supplier. However, we’ll work with you if changes are needed before that point.
Q: Do you offer refunds?
A: Refunds are case-by-case and depend on the supplier’s policy. If a supplier offers a refund, we’ll process it for you promptly.
Other Questions
Q: I’m new to importing. Can you guide me through the process?
A: Absolutely. We work with first-time importers all the time. Our team is here to guide you step-by-step.
Q: Can I visit your office or meet someone in person?
A: Yes! You can schedule a visit or consultation with our team. Our office is located in Accra, Christian Village.
Still have questions?
Contact us via WhatsApp, phone, or email — we’re happy to help!